Frequently Asked Questions

You don't see your question here?
Just contact us.

Why should I choose 5 Star Internet?

5 Star Internet does not change the quality of service, just the cost.  We are able to use the same networks and technology of our competitors, but without the substantial overhead.

We offer flexible payment plans based on the needs of our customers.  We strive to deliver the best customer service and technical support.

5 Star Internet will never sell or provide customer information to any third party.  We value you privacy. 

How do I order? 
Click here and sign up on-line.  If you prefer a personal touch, call toll-free at (888) 656-3300 

Am I limited to a certain number of hours per month? 
The service has unlimited access.

What is the monthly fee? 
To see the monthly fee schedule and discounts click here.

Can I pay more than 1 month at a time? 
We accept monthly payments and prepayments plans.  To see the schedule click here. 

Can I pay with check or credit card? 
We accept credit cards and checks. 

What credit cards do you accept? 
We accept Visa, MasterCard, and American Express. 

How many e-mail addresses do I get? 
The service includes 5 free e-mail addresses. If you need more than 5, a $1.00 charge per e-mail address per month will apply.

Can I access my e-mail from the Internet? 

We do have web-based e-mail on our website.  Just logon and view your e-mail.

How do I get another e-mail address? 
Just use our convenient online forms. 

Can I access the Internet when I travel? 

Included in the service is access to thousands of local access numbers throughout the United States.  Just visit our site to find the number in the area in which you are traveling or contact customer service.

What if I need help? 
Technical support is offered free to all customers.  Many questions can be answered by going to our online support pages.  Technical support can be reached at (877) 248-7700 or e-mail us at info@5starinternet.net.  Our goal is to answer all requests in a timely manner. 

Spamming policies 
5 Star Internet has a very strict anti-spam policy.  Our Mail servers are configured to automatically shut down any account that sends over 100 messages per hour, or any one message with over 50 recipients. This is true regardless of whether or not the e-mails are solicited or not. 

Do I need special software? 
No special software is needed; just a few settings on the PC need to be changed.  After signing up, Window users can make the changes manually, download the configuration software or request a configuration CD by mail.  If you prefer, call us at (877) 248-7700 and we can assist you.  The configuration software configures Dial-Up Networking, a component of Windows, as well as Outlook Express for your e-mail.  The software is compatible with Windows 95, 98, ME, 2000/NT and XP.

If you are using a Mac, please call (877) 248-7700 and we can help you personally.

Are there any penalties for canceling the service? 
No.  We never charge a cancellation penalty.  If we do not live up to YOUR expectations, then we do not deserve your business. 

How long does it take to get my account activated? 
Generally, it is set up immediately. 

Can more than one of my e-mail accounts be online at the same time? 
No, only one simultaneous connection can be supported per $12.50 access fee. 

How fast is the Internet connection? 
5 Star Internet uses the latest in modem technology.  All connections are via 56k, V.90 or V.92 compliant modems.  Your modem, the telephone lines and user traffic determine the actual speed at which you connect.

Does 5 Star Internet offer ISDN dial up access? 
Yes, we do offer ISDN access.  Please call for more information.

You don't see your question here? 
Just e-mail us.